Cancellation Policy


The following cancellation policy applies to items purchased online through Jindal Panther e-portal:

In case the order has been placed through "Booking" option,

  • The order can be cancelled by the customer (through the portal or toll-free number) before the order has been dispatched from the dealer’s outlet. Any cancellation request placed after this, will be rejected and the customer shall take the material

In case the order has been placed through "Online Payment" option,

  • The order can be cancelled by the customer within 72 hours of placing the order or before the order is dispatched from the dealer’s outlet, whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges
  • If the cancellation request is placed after 72 hours or after the order is dispatched from dealer’s outlet, the request will be rejected and the customer shall take the material
  • In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 20 working days

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